1. The agreement
These Terms of Service (“Terms”) are a contract between you (or the business you represent) and Hejazi Technology Inc., an Ontario, Canada corporation operating as Kountr (“Kountr,” “we,” “us”). They govern your use of kountrfi.ca and the Kountr application at launch.kountrfi.ca (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.
If you’re agreeing on behalf of a business, you represent that you have authority to bind that business, and “you” means that business.
2. Eligibility & accounts
- You must be at least 18 years old and able to enter into contracts where you live.
- Accounts are personal to you. Kountr does not currently support multiple users, roles, or shared workspaces on one account, and you should not share your login.
- You’re responsible for the accuracy of the information you provide and for everything that happens under your account.
- Sign-in is handled by Firebase Authentication. Keep your password safe and don’t reuse it elsewhere. Tell us immediately at info@kountrfi.ca if you suspect unauthorized access.
3. The Service
Kountr is software-as-a-service for bookkeeping and accounting. Kountr is not a chartered professional accountant, tax preparer, financial advisor, lawyer, or auditor. Everything the Service produces — reports, tax summaries, categorizations, extracted document fields, and AI suggestions — is provided for your information and convenience. You are responsible for reviewing it, and for any return, filing, remittance, or business decision you make.
We are actively developing Kountr and may add, change, or remove features. If we materially reduce a feature you are paying for, we’ll give you reasonable notice and, where appropriate, a pro-rated refund.
4. Bank connections (Plaid)
When you link a financial institution, you authorize Kountr — through Plaid Inc. — to retrieve account, balance, and transaction data on your behalf. You confirm that you are an authorized user of the accounts you connect. By connecting an account you also agree to Plaid’s End User Agreement and Privacy Policy. You can revoke access from Connections in the app, or directly at my.plaid.com.
Kountr does not receive or store your online-banking username or password, does not receive your full account or routing numbers, and cannot move money. We depend on Plaid and your bank for connectivity; outages, re-authentication prompts, or errors at either of them may affect how fresh your data is.
5. AI features
The Service uses artificial intelligence, provided by Anthropic, to read the documents you upload and to suggest transaction categories and rules. AI output is generated and may be inaccurate, incomplete, or out of date. You agree to review AI output before relying on it for tax filings, remittances, payments, or accounting decisions, and to keep your own records in good order.
Your inputs and the resulting AI output (together, “AI Content”) are part of your Content under section 6. You own them. We do not use AI Content to train AI models, and we do not use AI providers who reserve the right to. See the AI Disclosure and Privacy Policy §5 for the full rules.
6. Your data & content
Anything you submit to or store in the Service — receipts, transactions, contracts, files, journal entries, vehicle and inventory records, categories, rules — is your “Content.” You retain all rights to it. You grant Kountr a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process your Content solely to provide and improve the Service, in accordance with the Privacy Policy. That licence ends when you delete the Content or your account, except for copies retained under section 9 of the Privacy Policy.
You can export your reports and ledger data to CSV at any time. On account deletion we delete your Content as described in the Privacy Policy, subject to legally required retention (for example, CRA record-keeping obligations).
7. Acceptable use
You agree not to:
- Use the Service for anything illegal or fraudulent, or in violation of anyone else’s rights.
- Upload malware, or attempt to interfere with, probe, or reverse-engineer the Service — good-faith security research is welcome under the responsible disclosure policy on our Security page.
- Try to bypass usage limits, rate limits, subscription gating, or access controls.
- Attempt to access another customer’s data.
- Scrape, mirror, or resell the Service without our written permission.
- Use the AI features to produce content designed to deceive a regulator, tax authority, lender, customer, or counterparty.
- Connect financial accounts you are not authorized to access.
8. Fees, trials & billing
- Kountr is offered on a single paid plan, billed monthly or annually in Canadian dollars. Current prices are shown on our pricing page and in the app before you subscribe. Prices exclude applicable taxes, which we add and remit.
- New accounts get a free trial for the period stated at sign-up. No card is required to start it.
- When a trial ends without a subscription, your account becomes read-only. You keep access to your data and your exports keep working; you just can’t make changes until you subscribe. We don’t delete your books because a trial lapsed.
- Payments are processed by Stripe. Subscriptions renew automatically for the same term until cancelled.
- You can cancel or change your subscription at any time from Billing in the app, which opens the Stripe billing portal. Cancellation takes effect at the end of the period you’ve already paid for.
- Fees already paid are non-refundable except where required by law or where we materially fail to deliver the Service.
- If a payment fails, we may retry it and, after notice, return your account to read-only until it’s resolved.
- We may change prices. Existing subscribers get at least 30 days’ notice before a change applies to their renewal.
9. Suspension & termination
You can stop using the Service at any time, cancel from Billing, and ask us to delete your account by emailing info@kountrfi.ca.
We may suspend or terminate access if you breach these Terms, if your account is delinquent after notice, if continued access poses a security or legal risk, or if we’re required to by law. Except where we’re legally prohibited or where a delay would cause harm, we’ll give you notice and a reasonable opportunity to export your Content before deleting it.
10. Disclaimers
Except where prohibited by law, the Service is provided “as is” and “as available.” Kountr disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, the accuracy of AI output or of imported bank data, and uninterrupted or error-free operation. We do not warrant that the Service will meet your accounting or regulatory requirements. Kountr does not provide accounting, tax, or legal advice.
Nothing in these Terms excludes or limits any warranty, guarantee, or right that cannot be excluded or limited under applicable consumer protection law, including the Ontario Consumer Protection Act, 2002 where it applies to you.
11. Limitation of liability
To the maximum extent permitted by law: (a) Kountr will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or for tax penalties, interest, or reassessments; and (b) Kountr’s total aggregate liability for all claims arising out of or related to the Service is limited to the greater of (i) CAD $100 and (ii) the fees you paid Kountr in the 12 months immediately before the event giving rise to the claim.
Some jurisdictions don’t allow these exclusions or limits; where that’s the case, they apply only to the extent permitted.
12. Indemnity
You will defend, indemnify, and hold Kountr harmless from third-party claims, damages, and reasonable legal costs arising out of: your Content, your use of the Service in violation of these Terms or applicable law, or your tax, accounting, or business decisions.
13. Governing law & disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in Toronto, Ontario have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction. Nothing in this section limits any consumer right that cannot be waived under the law where you live.
Before starting a formal proceeding, please email info@kountrfi.ca and give us 30 days to try to resolve it with you.
14. General
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the Service.
- Changes. We may update these Terms. If the changes are material, we’ll notify you in-app or by email at least 14 days before they take effect. Continuing to use the Service after that means you accept the updated Terms; if you don’t, you can cancel and ask us to delete your account.
- Assignment. You can’t assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
- Severability. If a provision is held unenforceable, the rest stays in effect.
- No waiver. If we don’t enforce a right, we haven’t waived it.
- Notices. We may notify you in-app or at your account email address. You can reach us at info@kountrfi.ca.
- Language. The parties have requested that these Terms be drafted in English. Les parties ont demandé que ces conditions soient rédigées en anglais.
Hejazi Technology Inc. (operating as Kountr) · Ontario, Canada · info@kountrfi.ca